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Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates. Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution. Salary is dependent on location and technical skills as assessed at interview. Flexible, hybrid working from London, Cardiff, Darlington, Belfast, Birmingham, Salford and Edinburgh. DDaT is embarking on a significant programme of governance and assurance improvement across our technical estates. This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process, and engaging across DDaT and wider DBT. You'll be proactive but thoughtful, well versed in the challenges you will face when rolling out a Technical Services Improvement Plan. You will manage technical and non-technical stakeholders respectfully but firmly and be able to see complicated tasks through to completion. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions. In your day-to-day role as a Lead Improvement Architect you will: Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own experience of best practice, and defining and evolving Governance Fully document relevant processes and ensure they are agreed to by all relevant stakeholders. You will need to be able to manage active and reactive conversations, know when to escalate, and know when to act Be a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomes Engage with Third Party providers where appropriate to ensure plans are seen through to completion Proactively support the wider rollout of Governance principles in our Technology Estate, being able to assure standards Essential Skills and Experience: It is essential that you have: Experience creating and implementing Service Design and Improvement programmes Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies Managing a wide variety of stakeholders with conflicting priorities It is desirable that you have: Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow ITIL Foundation, or better, Qualified How to apply As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. Inspire People will assess your application against the essential criteria listed above to compile a longlist of applications, which will then be sifted by DBT. Successful candidates at this stage may be invited straight to interview or asked to complete a short, pre-recorded video screening interview (or alternately provide written answers to questions). These applications will then be sifted by DBT hiring managers. If you are successful, you will be invited to interview. How DBT interview At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework. Technical Skills Governance and Assurance Making and Guiding Decisions Problem Definition and Shaping Communicating between the Technical and the non-Technical Behaviours Communicating and Influencing Managing a Quality Service Making Effective Decisions How DBT offer This role requires SC clearance. DBT's requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn. Benefits If you join DBT, you will get: learning and development tailored to your role a flexible, hybrid working environment with options like condensed hours a culture encouraging inclusion and diversity a Civil Service pension with an average employer contribution of 27% annual leave starting at 25 days rising to 30 days with service three paid volunteering days a year an employee benefits programme including cycle to work If you are a Lead Improvement Manager and looking for a new challenge, apply today!
Company - Leading Access Control Specialist Job Title - Technical Sales Engineer Location - Midlands Salary - £50k per annum We have a new opportunity for an experienced Technical Pre-Sales Engineer who will use their strong technical knowledge, along with sales skills, to provide advice and support on a range of access control and security products to clients within the Education, Utility, Local Authority and Healthcare sectors. They will be the technical lead in customer presentations (remotely and in person). The successful candidate will determine the technical requirements for a combination of existing and new cliental, assisting with bids and tenders, and acting as primary liaison between the technical and sales teams. They will also be a key point of contact for clients and provide both pre and after-sales advice, liaising regularly with other members of the sales team and colleagues within the company. Key Responsibilities The transition for new integrators on their first projects to make sure first job goes smoothly Assistance on Large upgrade projects for existing customers and integrators, around commissioning, data input and integration Help with technical submissions and tender requests Training end users and integrators on our JC4 access systems Help development document and test new integrations Must be able to take onboard complex, technical information and present this to our partners 'ad hock' Deliver product sales presentation Deliver product demo presentation Key Requirements 2 years experience in technical sales Good knowledge of at least 1 access product is essential Good presentation, problem solving and customer service skill Team player Confident and outgoing Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills Attention to detail, plus analytical and problem-solving capabilities Positive, service-oriented personality Good IP networking skills Understanding of Voltage / Current / Resistance Understanding of Windows operating systems (Server & Client) Understanding of MS-SQL Willing to travel nationally, including overnight stays BENEFITS : Car allowance of £500pcm Annual allowance of 25 days per year (excluding public holidays) Standard UK stakeholder pension Private Healthcare (after 6 months service)