Provide telephone and email assistance that allows individual member queries to be answered promptly, accurately and in a professional understandable manner.
Record all communication with member firms.
General
My client is seeking an individual to support its members and other internal staff from a taxation and trust perspective, relevant to the areas of advice undertaken by UK financial advisers.
We are seeking a dedicated individual to fill the role of Helpdesk/Technical Support Specialist.
This position requires flexibility, excellent communication skills, and a proactive approach to problem-solving.
Based in Birmingham, the successful candidate will also be required to travel to other UK sites including Wolverhampton, Liverpool, Bridgend, and Dagenham as necessary.
Purpose This role is pivotal in delivering IT support provide 1st and 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with efficiently and effectively.
The position we have is for a Service Desk Analyst / Engineer (Information Technology,
On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.
This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands.
Employer description
Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year.
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.
As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
A fantastic opportunity for an IT Support Technician to join an established, leading midlands-based technology company with exciting growth plans.
Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave statutory Bank holidays birthday off
Must have the right to work in the UK without sponsorship.
We're an award-winning innovative tech consultancy - a team of creative problem solvers.
Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day.
In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.