We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor.
You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
This role will be dealing with the all-round customer relations.
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
As a Customer Service Advisor, you will be working as part of a team in supporting the Sales and Customer Service Managers and ensuring all customer needs are met and anticipated.
An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton.
Responsibilities of a Customer Service Advisor
Expertly handling customer enquiries via telephone and email.
Are you a Service Advisor looking for the next great opportunity?
I am currently working alongside a hugely successful car dealership based in Southampton who are hoping to add a motivated, enthusiastic Service Advisor to their team.
As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials.
In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager.
Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team.
The Technical Services Director is responsible for the Technical aspect of the commercial business including Technical Support, Field Service Operations, Quality & Continual improvement & Product Training, with the objectives of ensuring product safety, minimising costs and improving the customer's experience.
Ensuring those who encounter their products have sufficient knowledge to install, service repair and use the products we deliver.
Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor.
Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology.
Why choose our Client
My client is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.