Our client is currently seeking a motivated and experienced Customer Technical Support professional to join our Technical Services team.
General
This position will primarily focus on providing technical support to customers and agents across Europe and South Africa, ensuring the efficient operation of products and promoting customer satisfaction.
Key Performance Indicators
Successful management of all customer performance issues.
We are currently advertising on behalf of an Automotive leading agricultural company who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Norwich area.
Service Advisor
The ideal applicant will ideally experienced or have a good understanding of working within of a service department of the automotive sector.
Be able to manage existing customer accounts and build new relationships with customers and be able to deal with a wide range of customers expectations.
You should be an action-taking, perfectly-comfortable-working-solo, kind and dedicated person who takes the role of making and keeping customers happy VERY seriously.
Firstly, you're a fantastic Communicator with real empathy for those around you and the problems they have.
Are YOU the Customer Service Leading Superhero We're Looking For
Working within their highly experienced bi-lingual customer service team, your core duties will be to assist in the day-to-day running of client accounts, ensuring all queries are handled in an efficient and professional manner.
R13 Recruitment are working alongside a well-established international wholesaler in their search for a highly organised and pro-active Customer Service Representative, who is fluent in a European language.
This is a full time, permanent role working flexibly, and is offering a competitive salary depending on experience.
You will be organising in person meetings with Clients, typically meeting the main decision makers within the business (Owner, Managing Director, Financial Director, Technical/Operations Director), to talk through the entire R&D tax credit scheme, how it operates and then proceed to extract the technical information regarding the innovations and research and development work performed by the Company during the recent periods, to identify whether their quality for R&D Tax Credits.
Operating from their HQ in the Midlands, they are seeking experienced R&D Tax Experts, who are looking to manage the entire Client journey from start to finish, with the full support of an in-house Technical Writing Team.
Due to unprecedented growth and future expansion, our client are now seeking to expanding their Technical R&D Consulting business in the Midlands.
Inbound Customer Service Expert - Starting salary between £24,200 to £27,300 (depending on hours, skills and experience) plus additional benefits
However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £31,200.
Our standard full time contracts are for 35 hours per week (with options for part time working).
R13 Recruitment are currently supporting in the recruitment of a Customer Service Advisor to join an established insurance company based in Norwich.
The purpose of your role will be to provide expert insurance advice to customers, build and maintain customer relationships and ensure all customers have an excellent experience with the business.
This is a full time, permanent opportunity working 9.00am - 5.00pm, Monday to Friday.