Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner.
Job purpose: Provide technical support solutions to our end users, engineering, part-sales team, production, and other internal departments/functions as required.
The Service Engineer will lead the troubleshooting and resolution of controls software issues on machinery and equipment, providing expert on-site support to customers UK based and worldwide.
General
This role requires advanced proficiency in PLC programming, particularly with Siemens systems, along with strong problem-solving abilities and a proactive approach to customer service.
The successful candidate will play a key role in ensuring the seamless operation of complex industrial systems, while also contributing to continuous improvement initiatives and maintaining a high level of customer satisfaction.
Due to continued growth, they are now seeking to recruit a Technical Support Engineer to enhance its technical operations commitment to B2B and B2C end-users.
Our client is an established IT company that focusses on delivering Broadband and Wi-Fi services to the leisure industry throughout the UK, utilising a business model that has established itself as an acknowledged leading provider in this sector.
Offering £26,000 - £28,000 Basic Salary based at Harrogate Office.