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At youSMART, we believe in the power of human connection. We're not just about transactions; we're about building relationships and making a difference in people's lives. As a leading provider in the energy sector, we're on a mission to redefine the customer experience. Join us in creating moments that matter and be part of a team where your voice is heard, your ideas are valued, and your growth is nurtured. As a Customer Service Associate, you'll be at the heart of our mission, engaging with customers face to face to provide exceptional service. You'll be more than just a voice; you'll be a trusted advisor, a problem solver, and a friendly face that our customers can rely on. If you're passionate about making a difference and ready to bring your unique talents to the table, we want to meet you! Responsibilities: Greet customers with a warm smile and genuine enthusiasm. Listen actively to understand customers' needs and concerns, and provide personalized assistance and solutions. Guide customers through our products and services, sharing your expertise and recommendations to enhance their experience. Collaborate closely with team members to address complex issues and deliver seamless service. Be a proactive advocate for our customers, identifying opportunities for improvement and contributing ideas for enhancing our offerings. Qualifications: A recent graduate with a passion for customer service and a genuine desire to make a difference. Exceptional interpersonal skills and a natural ability to connect with people from all walks of life. Strong communication skills, both verbal and non-verbal, with a knack for active listening and empathy. The ability to think on your feet and adapt to changing situations in a fast-paced environment. Eagerness to learn and grow, with a willingness to take on new challenges and embrace feedback. Previous customer-facing experience or relevant internships are a plus, but not required - we value your potential and passion above all else. Benefits: Uncapped commission and bonus structure. Comprehensive training and mentorship program to support your growth and development. A vibrant and inclusive company culture where your voice is heard, your ideas are valued, and your well-being is prioritized. Opportunities for advancement and career progression as we continue to grow and expand. How to Apply: Ready to embark on a rewarding career journey with us? We'd love to meet you! Please apply with your CV and your enthusiasm, and let's create moments that matter together. youSMART is committed to building a diverse and inclusive workplace where everyone feels welcome, valued, and empowered to be their authentic selves. Join us in shaping the future of customer service and making a positive impact in our community.
This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow. In this role, you will be supporting clients throughout the process from initial customer onboarding to certification. You will be able to consistently follow procedures to ensure that each stage of the client's interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible. Our client pride themselves on putting their customers first, making sure their customers enjoy the experience of working with them. They are looking for an individual who is customer focused, team spirited individual to join their vibrant and fun team. Responsibilities: Customer handling and answering enquires via phone, email, social media and webchat Managing the customer journey from inception until certification ensuring each part of the certification process is adhered to. Onboarding of new clients against the scheme requirements, including new client application reviews. Managing the booking process as needed across the scheme, this involves assessor allocation and coordination of "at location" and remote assessments with customers who may have multiple sites Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly. Support New Business Development Executive on applications/leads as and when needed Support Marketing Executive as and when needed across campaigns Experience and skills: They have at least 3 year's experience in a busy office environment Able to work across multiple systems such as, Microsoft Applications and CRM systems An understanding of the importance of a Quality Management System and processes Demonstrate the ability to confidently communicate with internal and external stakeholders Confident in customer service handling and telephone enquiries Work at a fast pace whilst retaining high quality of work
About the Company An exciting opportunity to work with a growing software company with an international customer base. Due to an increase in clients demand they are looking for a number of additional Technical Support Engineers. Location: Based just outside of Newcastle, a driving licence is essential as public transport links are not direct to the site. Flexibility: Standard expectation is to be in the office, ad-hoc remote working is available and varied start and finish times Salary: Starting at £26,000 with a banding up to £45,000 dependent on experience Our client offers fantastic employee benefits including a modern office environment and subsidised daily lunches as well as excellent development opportunities. There is opportunity to travel globally to assist their client base with ad-hoc requirements although this is not mandatory. Responsibilities Working alongside the Head of Support and existing support team, you'll be responsible for assisting in the success and growth of the organisation in the following: Provide all level support requiring root cause analysis Resolve technical issues and liaise directly with customers Diagnose and fix critical IT issues Identify software issues and liaise with internal teams via fault and feature tracking Required skills Essential Experience as a an IT support engineer / service desk environment Strong troubleshooting ability Good communication skills- this role is client facing and you will be representing the client Knowledge of networking principles Windows and/or Linux server experience Next steps Please apply to this advert and I will be in touch to discuss further should you have the correct skillset.