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Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client's dynamic team as a First Line Support Key Responsibilities: Provide first/second line technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and software issues. Escalate unresolved issues to the appropriate teams and follow up until resolution. Support users with Office 365 applications and services. Document support processes and maintain accurate records of incidents and resolutions. Collaborate with other support teams to ensure timely resolution of issues. Proactively identify recurring problems and suggest long-term solutions. Requirements: Proficiency in diagnosing and troubleshooting hardware and software issues. Strong knowledge of operating systems, networking protocols, and IT infrastructure. Experience with Windows. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for delivering exceptional service. If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you!
Role overview ID: 2024-5057 Entity: Vistry Region: Vistry North East Midlands Department: Customer Service Contract Type: Permanent - Full Time Job Location: Enderby, Leicestershire Date Posted: 09.05.2024 We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Advisor you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated contract conditions. The Customer Service Advisor will provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months. Let's cut to the chase, what's in it for you... Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you... Behave in line with our company values Integrity, Caring and Quality Excellent customer focus with construction based customer service background preferred Good working knowledge of Excel, Word and Outlook Excellent communication skills Confident phone manner Organised and self motivated Able to work as part of a small team with established processes and procedures The ability to manage difficult customers over the phone and understand and explain building related issues. Accurate and consistent approach Practical knowledge of NHBC, LABC & Premier Guarantee guidelines Experience in a Customer Service role within the housebuilding industry Positive attitude towards teamwork More about the Customer Service Advisor role... Handle incoming Customer calls Logging and allocation of reported defects on web-based software Progress chase defects with staff and the supply chain Work within agreed SLAs, which vary from contract to contract Identify trends and common issues Confirm defects are correctly reported and filter out damage, vandalism and mis-use Develop working relationship with key contacts at Housing Associations and Subcontractors Positive communication with Customers via email and telephone Handle complaints in a sensitive and consistent manner Make decisions about progressing difficult issues and identify when internal escalation is necessary Work within NHBC (or equivalent) guidelines and standard industry practice Finally, let's tell you a bit more about us... We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1 Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Customer service / Aftersales Advisor Vacancy - Hinckley Location: Hinckley Salary: Salary: £24,000 Working Hours: Mon - Fri 10am - 6pm OC17359 We are recruiting for an experienced Service Advisor / Parts Advisor for our clients workshop in Hinckley. This is a exiting opportunity for a Service Advisor / Parts Advisor to join a state of the art workshop, great team and site that offers training & promotion opportunities. For this customer facing Service Advisor / Parts Advisor opportunity you must have experience within a car dealership Service department as a Service Advisor / Parts Advisor. Service Advisor / Parts Advisor role: Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner Responding to customer enquires Taking inbound calls & making outbound calls Dealing with any customer complaints Interpreting customer concerns and comments Liaising with customers and keeping them updated Advising customers on how to resolve issues with their vehicles Ensure customer expectations and requirements are identified, and successfully managed Benefits: Company pension scheme Life insurance Discount of vehicles, variety of shops and gyms Requirements The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. Excellent customer service Upsell ability Must hold a Full UK driving licence If you have any further questions then please submit your application so we can discuss through the opportunity and your CV. Please note all applications will be strictly confidential and we won't send your CV out without talking with you first. INDAS Octane Reference: Consultant: Billy Olivier ctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.