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Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets. Client Details Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements Description Handling customer support requests via phone, email, chat, WhatsApp and tickets. The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution off support requests. Create an audit trail of the support request using our CRM systems. Liaising with mobile network providers. Assisting internal & external teams with their queries. Delivering monthly quality & quantity targets Profile In order to be considered you must have the following: Customer service experience. Fluent English speaking. Excellent communication skills both written and verbal. Ability to understand, diagnose and assist in a busy support environment. 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science. PC literate, including Word, Excel and E-mail. Good organisation skills Desirable Skills & Qualifications: Interest in gaming/technology. Electronic principles - BTEC, ONC, or similar qualification passed or in progress. Experience with mobile telecommunication equipment. Foreign language skills (Dutch/French/Swedish) Job Offer Full technical training and support. Salary is £23,000 £4370 Shift Allowance (Flex Late Shift) Competitive benefits package including 25 days annual leave. (plus 8 bank holidays) Flex late Monday to Sunday between 01:30am to 11pm Remote working after training Training hours will Monday to Friday 08:00 - 17:30 for 3-4 weeks
Job Title: Customer Services Officer Location: Watford Salary: Up to £28,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 25 days annual leave with bank and public holidays on top Perk box Superb development opportunities About out Client: Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind. Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities. This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study. Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays. About the Role: In this entry-level opportunity you will engage directly with loan customers, utilizing your exceptional communication skills to gather crucial information and craft tailored payment plans or explore alternative forbearance options. This role is at the forefront of customer service excellence, making it ideal for individuals passionate about advancing their careers within the mortgage sector. Rest assured; comprehensive training will be provided to set you up for success. Don't miss out on this chance to make a meaningful impact while honing your skills in a supportive. Responsibilities: Dealing with all calls, post and emails effectively and to within agreed SLAs Checking of new account uploads Submitting BACS files and actioning any unpaid direct debits or payments Dealing with all cash allocations to ensure funds are applied to the appropriate account. This will include checking the company bank account(s) Dealing with all Servicing team Banking including Cash/Card Allocation, Redemption, Part Settlements etc Scanning Title updates to files Actioning and applying all redemption and capital reduction funds to loans to redemption/completion. Actioning all Deed of Postponement, and Easement requests to completion Ensuing all Printing is undertaken and sent within agreed SLAs Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report. Dealing with Solicitors Missing Title Registrations Dealing with Cash/Redemption allocation last working day of the month which may go beyond the time of 1730. Dealing with CRA Return (CAIS) Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases Actioning the Monthly Consolidation Refunds from Finance Adhering to the Invoice Process to check and pass for payment of any invoices. (subject to mandate) Dealing with any Exceptions between Phoebus and Fusion Actioning any B of E Base Rate Changes & Complaints Assisting the team with any Phoebus or system(s) Testing Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team Taking Calls from customer and third parties to assist in the administration of their loans and any queries they may have Experience required: Good telephone skills Ability to work as part of a team and on own initiative Attention to detail Strong negotiation skills Self-motivated Proactive Logical and organised Previous customer services or arrears management is preferred ideally from the financial services sector, but this is not essential Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process For more information regarding the role of Customer Service Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC
Job Title: Mortgage and Loan Advisor Location: Watford Salary: Up to £35,000 Commission Hours: Monday to Friday 9 am to 5:30 pm Benefits: Private Medical Healthcare through Vitality Dental Scheme Additional half-day annual leave on your Birthday Annual leave purchase scheme Pension Scheme Perk box Free eye tests Christmas and Summer Social Events Top Performers Dinner each quarter Fresh fruit in the office About the Role: The role will focus on taking new enquiries from a variety of sources to identify their requirements and place them with the correct lender. You will underwrite new applications and package them with care, skill, and diligence to present a perfectly packaged case to a lending partner. You will consistently process pipeline business, ensuring an efficient and satisfactory outcome for the borrower. You will be required to maintain existing broker and customer relationships generating leads from these contacts. You will deal with both intermediaries and directly with clients offering expert advice on specialised property finance. Responsibilities: New Enquiries Ensure all details are fully completed on CRM immediately once a new enquiry is received Carry out fact-finding exercises with direct customers where the loan is for a regulated mortgage contract, and we will be providing advice if qualified Complete sourcing for all new enquiries Initial enquiries follow up with a call to broker/client Check over terms completed by admin and send out with necessary compliance documentation to client/broker, Where the loan is regulated, a recommendation calls to be carried out System Keeping notes up to date on all cases Ensure that folders are kept tidy, both on paper and on the system Introducer due diligence Advising compliance of any new brokers so they can request documents Documentation Review AIPs and Offers received - checking all financial details and requirements Reviewing documents received and application packs Reviewing valuations when received and submitted to the lender Updates Check case and completion updates for correct content and send to the client/broker Manage updates from all parties and inform those who require them Other Keeping lender criteria spreadsheet/lender product guides/forms up to date in files Ensuring introducers relationships are maintained and establishing new relationships Maintaining a high level of service for all introducers & their clients Offering the best advice to all clients for their borrowing needs Maintaining compliant files Answering calls and taking new enquiries from brokers adhering to the Company's SLAs Reviewing new applications and forming a fully packaged file through liaising with both introducers and clients Processing pipeline business Maintaining back-office system and ensuring this is used correctly in line with Company processes Liaising with solicitors, lenders, and brokers on completions To ensure CPD is maintained to an appropriate level Experience required: Upbeat telephone manner Understanding the source of an introduction and when certain types of business (i.e. direct regulated clients) should be passed to appropriate members of staff Understanding which regulation applies to which type of application and ensuring the advising broker has the necessary permissions to introduce a business of this type Lender and product knowledge General office skill set Ability to manage own diary, manage deadlines and meet targets set GCSE Maths and English essential CeMAP is required for handling regulated mortgage contracts; but is not essential if focus on unregulated products and you have 2 years minimum industry experience Experience gained in a similar position Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. For more information regarding the role of Mortgage and Loan Advisor please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC