Our client the UK's leading designer, manufacturer, and installer of bespoke physical security products are looking for a Technical Support Advisor/Engineer to join them on a full time permanent basis.
We would like to clarify that this role does not entail any IT-related duties.
Additionally, it is important to note that this position is not field-based, meaning the responsibilities do not require physical presence outside of the designated workplace.
In order to facilitate an efficient workflow within the Technical team, we are currently seeking to recruit an individual to support the team with the lower level technical queries and the allocation of more complex queries within the Technical Services team.
Providing the best service and technical support to their customers is the driving force of my client's business
As a 1st Line Technical Support Advisor, your primary responsibility is to provide prompt and efficient technical support to customers or end-users.
We are currently seeking an experienced 1st Line Technical Support Advisor to join an extremely reputable, family-run SME based in Hereford.
You will be the first point of contact for customers and Engineers seeking assistance with technical issues or inquiries, and you will play a crucial role in ensuring customer satisfaction and problem resolution.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.
As Regulatory / Product Stewardship Advisor (and a high-level science graduate) you will join a Product Stewardship & Regulatory and Compliance team for a global organisation.