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Delivery Administrator - Reading - £25,000 to £30,000 Working for a leading technology integrator, you will be responsible for providing technical support and serving as a point of contact for stakeholders. Responsibilities Build and maintain strong relationships with retail clients, acting as the main point of contact for all service-related inquiries and support requests. Understand clients' specific needs and requirements and provide tailored solutions to meet their objectives. Proactively communicate with clients to ensure their satisfaction and address any concerns or issues promptly. Oversee the implementation and deployment of digital signage solutions for retail clients, ensuring seamless integration and functionality. Monitor the performance and health of digital signage systems, proactively identifying and resolving technical issues or malfunctions. Conduct regular maintenance checks and updates to ensure optimal performance and reliability of digital signage networks. Provide technical support to retail clients, troubleshooting hardware and software issues related to digital signage systems. Collaborate with internal technical teams to resolve complex technical issues and escalate unresolved issues as necessary. Develop and maintain knowledge resources and documentation to assist clients in troubleshooting common problems independently. Assist clients in the onboarding process, guiding them through the setup and configuration of digital signage solutions. Provide ongoing support and guidance to clients to ensure they maximize the value of their digital signage investments. Conduct regular quality assurance checks to ensure the accuracy and consistency of content displayed on digital signage screens. Generate and analyze performance reports to track key metrics such as uptime, content engagement, and client satisfaction. Experience Strong administration experience within a similar role is essential