To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.
General
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team.
If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you.
Our highly successful Tech client in Cardiff are working with us to find an experienced IT Technician to join them on a permanent basis.
Hours will generally be 9am - 5:30pm, Monday to Friday.
This is an excellent opportunity for someone with strong IT experience to join a growing company to provide technical IT support to internal employees and ensure internal systems and applications are maintained.
Your role will encompass providing first-line support, managing account setups, maintaining technical documentation, and ensuring seamless installation and configuration of hardware.
Our client base in the heart of Rutland, in Uppingham, is looking for an experienced IT Support Technician.
As a vital member of our IT department, you'll collaborate closely with our IT Manager to deliver top-notch support across our entire company network.