Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys.
Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments.
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.
You will join a team of Senior HR Advisors/Consultants and an HR Administrator in my clients' offices based in Liverpool.
I am working with a leading HR, Employment law and H&S boutique provider based in Liverpool who have an exciting opportunity for a career driven, hardworking, exceptional HR professional.
Reporting directly to the Head of Operations, this role will take responsibility for providing a full generalist HR service to their ever-growing portfolio of clients.