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Job Title: Senior Helpdesk Engineer Location: Rochester, Kent Salary: DOE Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment and culture Flexi-Fridays - remote working on Fridays 22 days per year holiday (plus bank holidays) Pension after 3 months Free lunch & snacks provided everyday with fortnightly team takeouts Quarterly company paid events Paid training & examinations Fast career advancement with clearly-defined progression paths LinkedIn Learning account Perkbox employee benefits programme Free parking on-site