Spencer Clarke Group are working closely alongside a London Council to provide them with a Complaints Officer on a contract basis.
As a successful Complaints Officer, your duties will be
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Spencer Clarke Group are seeking a Homeless Housing Coordinator for a Local Authority based in East London.
In this role, you will provide homelessness casework, collaborate with legal teams and partners to prevent homelessness, and support vulnerable individuals and families in securing sustainable housing solutions.
About the role
You will be tasked with delivering key strategic objectives:.
Spencer Clarke Group are seeking a Housing Resolution Officer for a Local Authority based in East London.
In this role, you will be responsible for providing first-class customer service, resolving housing repair inquiries at first contact, promoting digital services, and supporting service improvement initiatives within the Housing and Regeneration Department.
About the role
You will be tasked with delivering key strategic objectives:.