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Job Title: Flexible Workplace Manager Job Type: 12 months FTC (Fixed Term Contract) Location: London Opportunity Overview: A fantastic opportunity has arisen to join my client Landsec, one of the leading real estate companies in the UK, as a Flexible Workplace Manager. My client creates places that make a lasting positive contribution to our communities and our planet. They bring people together, forming connections with each other and the spaces we create. And they provide their customers, partners, and people with a platform to realise their full potential. Role Objective: You'll be joining the Operations and Experience Team at Myo. As a team of customer experience and operational professionals our aim is to ensure that our spaces are always operating at their best and we're delivering a memorable experience to our members and customers. Reporting into the Senior Workplace Manager you'll be responsible for managing your site(s) and working with the relevant internal and external stakeholders to deliver a hospitality led service. Key Responsibilities: Customer Experience Take an unwavering approach to delivering the very best customer service possible. Strengthen relationships with our existing members by proactively engaging with them and listening to their needs using this information to improve our product. Position Myo as the partner of choice. Ensure member tickets are triaged and actioned appropriately. Space and Community Setting the tone of the space, you take ownership of creating the culture and member experience. Shaping the look and feel of your space to ensure a consistent customer focused approach from all of our service partners. Lead on member move ins and move outs and ensure a smooth transition throughout Engage with the technical and energy teams to ensure that each asset is running at optimal efficiency and help identify opportunities to reduce energy consumption and improve sustainability performance. Use your knowledge and experience to generate ideas and innovations that create exceptional workspaces for our members, understanding the value and importance of operating a healthy environment which is clean and secure. Create and lead on a programme of events in line with Myo's values and brand. Responsible for managing the day to day delivery of all service streams on site (e.g. Cleaning, and maintenance) liaising with the relevant team members to ensure standards are set and maintained. Proactively ensure all service partners are regularly reviewed and that SLA's are being appropriately managed and monitored. Covering the sites across the portfolio as and when needed Financial Responsibility for the creation and management of Opex budget for you site Approving and requesting PO's and approving invoice Using a commercial mindset focused on maximizing revenue and minimizing costs. Team Lead by example in delivering a professional, focused service, resulting in member loyalty and repeat business. Mentor and train your team, identifying opportunities for growth and succession planning. ESG Act as ESG ambassador for Myo championing our ESG goals and bringing members along on the journey. Engage with the technical and energy teams to ensure that your asset is running at optimal efficiency and help identify opportunities to reduce energy consumption and improve sustainability performance. Requirements: Operational and Compliance Experience Customer Service Experience Budget Management Managing a Team Don't hesitate and apply now! Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing gscemeaedi @ resourcesolutions .com
Role Overview We have an exciting opportunity for an RTPI or RICS qualified Senior Planner to join the Savills London Planning team. The team has a strong pipeline of projects for a wide variety of clients in a wide variety of sectors. Savills is one of the largest planning consultancies in the country and is committed to further expansion of its successful London Planning team. This role is targeted at candidates with an interest in broadening their experience of planning and being closely involved with interesting projects and clients. Key requirements are: an enjoyment of writing, with excellent language skills and a love of communicating planning arguments; a proven ability to multi-task across many projects, helping to steer the team's workload, managing projects capably; and a willingness and enthusiasm for mentoring and guiding junior planning and graduate level colleagues. Key Responsibilities The successful candidate will: manage their own workload under the supervision of the Directors/Associate Directors; undertake planning research and enquiries; monitor and review development plans and prepare representations to address issues with practical implications on our clients' properties; draft reports and planning applications; undertake the day to day running of applications; assist with the coordination of project teams and liaise with local authorities and others. Projects will principally be in London, the South East and East area however the Residential and Business Space Team also operates further afield in the UK. Key Skills Technical experience:- Intermediate to advanced knowledge of the Microsoft Office suite Word, Excel, PowerPoint and Outlook. Skills and Knowledge Proven administrative and organisational skills Excellent verbal and written communication skills - professional manner, with the ability to work effectively with individuals at all levels Proactive communicator, ensuring all office matters are cascaded promptly and clearly Enthusiasm to do a high quality job at all times with attention to detail Good numerical skills Good time management skills Self-motivated with the ability to demonstrate reliability, flexibility and loyalty Enjoys working in a fast paced and busy environment, and able to work accurately and effectively under pressure Ability to show initiative and provide a high level of service to clients and colleagues alike as well as managing expectations Willing to travel occasionally conferences, training etc. Personable team player Previous experience in a Team Administrative role would be preferred Team Overview The Residential and Business Space Team sits within the London Planning Department and is based in Savills' Head Office. The team has 5 Directors, 6 Associate Directors, 3 Senior Planners, 1 Planner and 4 Graduates, and forms part of the National Planning Division who operate throughout the UK. We act for a broad range of clients from housebuilders, developers and investment companies covering mixed use planning and urban regeneration, retail, residential, industrial and warehousing projects throughout the southeast and beyond. We are committed to providing clients with a superior level of service and high quality industry-leading advice. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.