Experience: Technical Support, Troubleshooting, Help Desk, Service Desk, Ticketing, Customer Service, Customer Experience, Customer Care, Inbound Calls, Outbound Calls, Call Centre, B2C
Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit a knowledgeable and customer-focused Technical Support Advisor to join their evolving and rapidly expanding Abingdon based team.
As Technical Support Advisor, you will be responsible for managing a high volume of inbound and outbound calls, lives chats and emails to customers requiring assistance with their technical products.
Our Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction.
Your key tasks and responsibilities will include
Leading the team to deliver an outstanding service, ensuring client expectations are always met or exceeded.
My client is part of a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
Contract length: Until 31/04/2025, covering maternity leave
The position of Senior Analyst is within their Rapid Diagnostics laboratory located at Abingdon, UK.