Required: Experience as a Support Team Lead within Software environment
Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.
The Role
Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc.
In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
Customers Success will manage all issues affecting customer sentiment and work on plans to increase this.
The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer.
Happy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities.
Demonstrating inspHire products aimed at the SME space i.e.
General
InspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.
Do you have customer service experience and an admiration for technology?
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you enjoy talking to people and solving issues?
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
To help further grow these products, we are seeking a technically minded, solutions expert.
Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.
R ole and specification overview
Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world.
I am working with one of Nottingham's most exciting companies who are on the market for an experienced Data Application Support professional with a strong focus on Data and Scripting.
This is a client who we have worked with closely for several years and seen their technical teams grow on a national and global basis.
They're working on some incredibly exciting opportunities at the moment and subsequently they're looking for someone to join them in a role which has been created purely out of growth.
InspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
SF Recruitment is currently recruiting for a Product Support Engineer to join one of our fantastic clients based in Nottingham on a permanenent basis, the role will offer hybrid working.
Every week could look different as it will depend on the workload.
You will be expected to be on-site few days a week and rest would be from home.