This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular , Finance systems.
This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular our Finance systems.
The successful candidate will respond to IT support requests in accordance with the helpdesk procedures and priorities.
This role requires someone who has come from a similar position, with extensive knowledge of IT operations and are able to oversee maintenance IT infrastructure.
We have a super opportunity for an IT Technician, set in lovely ground in the heart of Surrey.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.