The role involves dealing with end-user queries, triaging issues, resolving issues when possible and providing handover and/or escalation when necessary.
The Digital Support Analyst is responsible for our 1st line and 2nd line support for our Digital systems (including but not limited to) the customer website and the customer app.
At Unite Students our aim is to create a Home for Success for our students, using technology and data to empower them to find their home and have a great stay with us, and a great experience throughout their student life.