The Service Support Officer must have the ability to deal with children, young people and families, who are facing difficulties and can sometimes present challenging behaviour, in a sensitive and professional manner adhering to health and safety and strict confidentiality procedures.
The Service Support Officer is responsible for providing effective and efficient administrative support across the division, providing advice and system support across the children's services department.
Their main responsibility is to provide reception desk services, ensuring excellent and quality customer care for all visitors and callers dealing appropriately with their query.