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Position: Full time, 37 hours per week Location: Hybrid working Birmingham, B37 7YN We are brave, we are ambitious, we are honest, and we are Citizen! Do you want to work for an organisation that supports work life balance? If so, we have a really exciting opportunity to join our Care and Support Team as a Domestic Abuse Officer. The role of the Domestic Abuse Officer is a new and exciting role in Citizen which will allow you to help shape how the service looks and is delivered. We are looking for someone with a background in domestic abuse services and with a knowledge of housing and homelessness or related fields. Who can work proactively to support victims/survivors recognising the dynamics of domestic abuse. A knowledge of safeguarding and how this interrelates with domestic abuse is essential. You will be working with people who will have difficult and often traumatic relationships, who may present in crisis, so you will need to be empathetic and resilient, but at the same time maintain a professional calm approach. Working in a trauma-informed way, recognising intersectionality, to provide support to victims/survivors of domestic abuse who face severe and multiple disadvantages. To succeed in the role, you will need to have understanding of Domestic Abuse support provision in social housing. You will be expected to have a clean driving licence and use of a personal vehicle. You will have excellent communication skills to tackle difficult and sensitive issues, be able to work effectively as part of a team and have organisational skills with the ability to work without close supervision. As Domestic Abuse Officer, the role will involve: You will hold a caseload that will be made up of people who have been identified as requiring support due to domestic abuse. Maintain accurate, comprehensive, and up to date records. Be able to advise on civil and legal remedies as well as housing rights. Formulate safety plans and offer support to those who receive target hardening to remain safely in their homes. Ensure formal decisions are communicated clearly so that victims/survivors and agencies supporting them understand the pathway and options. Champion the use of DASH risk model within housing options to ensure those at high risk of harm are identified and referred to MARAC. Represent Citizen and coordinate participation with MARAC meetings and processes, including information gathering and action planning. Attend and organise multiagency meetings where necessary. Working closely with commissioned specialist services, and other agencies. Acting as a Domestic Abuse Champion, offering specialist domestic abuse advice and guidance to colleagues across the service. Assisting with the delivery of domestic abuse training sessions and briefings. We will need you to have: An excellent approach to customer service with the ability to deal with challenging situations and people presenting in crisis. Knowledge of safeguarding and how this relates with domestic abuse. Be decisive, observant, enthusiastic, diplomatic, adaptable, quick thinking, innovative and customer focussed. Excellent I.T Skills Ability to develop successful professional relationships with partners to achieve positive outcomes. Have good organisational skills and take ownership of situations. Have a willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service. Be highly self-motivated, able to act with integrity and show drive and enthusiasm. Have a current clean driving licence and access to a car to cover all geographic areas as and when required. We would be excited if you have: Experience working with a Social Housing Provider or similar customer facing role. Previous training experience. Ability to be innovative and look for ways to improve customer experience. Our people are everything and we offer: Opportunities for salary progression IT equipment to allow some optional home working Live work better' scheme which actively encourages work-life balance Annual leave starts at 25 days per year, increasing with length of service Enhanced family leave Company Pension Citizen match up to 10% If part of the pension scheme you are entitled to Life cover (three times your annual salary) Organisational Sick Pay (benefit increases with length of service) EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Recognition through our Employee Excellence Awards Representation opportunities on our Staff Consultative Forum Access to Citizen's Wellbeing platform Employee Excellence Awards (winners receive extra days annual leave that year) Occupational Health We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks. Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk This post is subject to an ENHANCED DBS check (Disclosure and Barring Service). Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk Closing date: 30th May 2024 Interview date: 19th June 2024 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Pay rate: £13.00 to £13.50 (weekly pay) Shift Pattern: Mon to Fri term time only (must be flexible) Opportunity to pick up extra shifts for annual leave/sickness Location: Birmingham Requirements: You must hold a full UK driving license, have access to a vehicle with care experience and work during the school term time only. Unfortunately we cannot provide VISA sponsorship and we do not hire on a relocation basis, you must currently be based within a commutable distance to Birmingham. Bespoke Health & Social Care has an exciting opportunity for the right candidate to work across the Birmingham area, providing first-class quality care to individuals in need. The position entails providing assistance with medical, personal care, and daily tasks. You will collaborate both independently and as part of a team, working shifts to ensure round-the-clock care. If you are looking for a role that is rewarding, provides a sense of satisfaction that truly makes a difference to someone else's life, then this role with Bespoke Health & social care could be for you. Key Responsibilities Provide compassionate and person-centred support to individuals with diverse needs, fostering a safe and inclusive environment. Assist with daily living activities, such as personal care, meal preparation, and household tasks, ensuring a high standard of care and respecting individuals' preferences. Foster positive relationships with clients, promoting a sense of empowerment, dignity, and well-being. Participate in team meetings and training sessions to enhance professional development and stay updated on best practices. Ensure a safe and healthy environment, recognising and responding appropriately to potential risks or emergencies. Administer prescribed medications following established protocols and ensuring accurate documentation as a part of comprehensive patient care. Complex care such as PEG feeding & tracheostomy Safely and proficiently execute moving and handling techniques in accordance with established protocols, prioritising the well-being and comfort of individuals. Skills, Knowledge and Expertise Empathy and Compassion: Demonstrate a deep understanding of delivering high quality care whilst having an encouraging nature to support emotionally & psychologically Communication Skills: Effectively communicate with the individual, their family, and healthcare professionals, utilising clear and respectful language to ensure comprehension and collaboration in care. Medication Management: Possess knowledge and competence in administering medications, following prescribed schedules, and accurately documenting medication administration and any observed side effects. UK drivers license with access to own vehicle. Experience within the care sector and knowledge of complex care. Have a zest for life & a caring can-do attitude Benefits Access to Westfield Rewards an exclusive rewards website, special offers on all your favourite goods and services from over 1,000 leading online and high street retailers, restaurants, travel companies Access to Westfield Health Cash Plan with access to GP appts and to an EAP (employee assistance programme) money back for optical and dentistry Access to blue light discount scheme Attractive holiday entitlement Opportunity to obtain NVQ's in Health and Social Care Progression opportunities within the organisation Ongoing training and development Pension enrolment A great Refer a Friend scheme receive up to £500 through our rewards scheme when you refer a friend or family member. #LP About Bespoke Health and Social Care We are a leading healthcare provider in the UK, and a CQC Registered business, founded in 2006, with more than 800 employees who are part of the Bespoke Family. The business is at an exciting stage in its journey and growing quickly. We work together in a wide variety of locations to support adults and children with complex care needs, and a range of both physical and mental disabilities. We are individual-centred and our clients' needs are at the heart of everything we do. Our teams are passionate about working in close partnership with our clients, to provide outstanding, tailored care that promotes empowerment, and do everything possible to help our clients to access new experiences. Our areas of expertise include: Learning Disabilities & Autism, Spinal Injuries, Physical Disabilities, Brain Injuries, Mental Health Conditions and Children's Services. We offer great opportunities for our support workers to join a dedicated client care team, in a supportive and friendly environment, with lots of scope for development and progression.