____________________
______________________
______________________
_________________________
_______________________
_________________________
_______________________
__________________
_____________________
________________________
Our growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services. Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. And to be central to OS's vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact. About the role This is an exciting opportunity to join the server support team within Technology IT Services as a Server Support Technician. You will be responsible for providing day to day support and the running of the Linux and Windows server platforms, both physical and virtual, which host many of the applications essential for the successful running of Ordnance Survey. These platforms are hosted at our on-premises data centre and in the Microsoft Azure Cloud. Your duties will include responding to tickets, building and configuring servers, installing applications, and working with engineers to troubleshoot problems primarily supporting our Linux estate. The team's focus on delivering a robust and resilient platform to ensure that the IT estate is safe and secure will mean that monthly patching and security tasks are a regular part of your role. As part of your ongoing development, you will engage in project activities. The team provides hybrid on-site/remote support between 08:00 and 17:00 Monday to Friday and a rota system is in place to ensure that these hours are covered. Additionally, 24x7 support for the server estate is provided out of hours and once you've achieved the appropriate skill level you could be expected to join the on-call team when a vacancy arises. You will be expected to come on site when required. What we're looking for If you are interested in joining a team that lies at the heart of what OS is about, we are looking for someone that can demonstrate skills and experience in:? Linux administration (Ubuntu/Oracle Linux/RedHat/CentOS) Server Administration skills and evidence of supporting Windows and Linux systems in virtual, physical, and cloud environments Knowledge of Active Directory, DNS, and Group Policy Identifying and implementing process improvements Maintaining systems through automation and continuous delivery - Ansible, Puppet, PowerShell Monitoring tools such as SCOM, Zabbix, PRTG, Prometheus, Grafana Experience of the following is desirable: Supporting HPE Proliant and Dell PowerEdge servers Storage Technologies such as IBM FlashSystem, Pure Storage, Brocade Azure DevOps Cloud Technologies such as Azure or AWS Virtualisation technologies such as VMware vSphere, ESXi, and vCenter Automation using Ansible, Puppet, or PowerShell ITSM tools Please include a CV and covering letter outlining your skills and experience in the above requirements. The rewards We want you to love what you do. That's why our benefits package rewards a job well done. We'll give you: Salary: £31,442 - £36,990 (depending on experience) Performance related bonus A competitive pension scheme We embrace flexible working and can consider different working hours dependent on the role and your personal circumstances 25 days annual leave - (rising by 1 day each year to 30 days after five years) bank holidays and an extra 3 days over Christmas Plus, a suite of excellent additional benefits Location We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend 2 days a week with the remaining time being a personal choice as to whether you work from home or spend more time at OSHQ. Security OS conducts DBS background checks for all joiners and some of our roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if additional clearance will be required for this role. Closing date: Sunday 16th June 2024 We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential. We believe combining different backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background or religion. We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.
Professional Services Resource Manager Southampton Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services.