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Retail Deputy Manager 18 hours per week Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Deputy Manager As a Retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they'll cherish! Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets. We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Your mission Stand-in for the Store Manager, taking responsibility for all metrics and the team if they're away Foster a store atmosphere that's enjoyable, welcoming, and inclusive. Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs) Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours that will set you apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays. Plus, your holiday allowance increases with long service. ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!
Job Outline; Working as part of the Norwich showroom team, you will be responsible for actively approaching clients and assist them, identify requirements and suggesting appropriate solutions from our products range to meet their requirements and aspirations. Key skills and responsibilities of the job; Personally, greeting the clients upon entry to the showroom; Recommending suitable product ranges to the client as per their specification (dimensions; budget); Provide the clients with detailed and accurate quotations to agreed time scales; Handling payments directly from clients as well as credit/debit card payments, ensuring complete with receipts; Answering the telephones and dealing with any client queries; Following agreed sales process. Personal Attributes; Excellent People Skills Smart personal appearance Clear and positive communicator with good negotiation and influencing skills Relevant experience with face to face customer sales in a similar environment or possesses the underlying traits to fulfil this role. Education and Qualifications; A good level of verbal, written and numerical literacy Relevant experience in a similar environment would be an advantage Benefits; Competitive salary Sales Commission Scheme On the job and formal internal training will be provided
Join us as a Store Manager at our Norwich store earning a base salary of £27,500 per annum with an uncapped discretionary bonus scheme from day one. We are also offering the Store Manager... The hours are 30 - 42 per week working every Monday and Tuesday and off Wednesday. You will be required to work three out of six weekends (off 2x full weekends, 1 weekend - in Sat, off Sun) and every other bank holiday; Personal use of in-store equipment after hours; Great staff discount (following probation); Full product training and induction. We are loking for a Store Manager at Fitness Superstore, who will... Provide an unsurpassed in-store experience for our customers; Sell high-quality fitness equipment face-to-face and over the phone and Live Chat; Achieve sales targets by analysing the needs of the customer and making informed product recommendations; Provide all necessary information about our products and "apps" to the customer, demonstrating whenever necessary; Work with our customer service and operations teams to ensure efficient customer solutions; Be an "out of the box" thinker - we welcome new ideas and creativity. Ensure the store maximises profitability and meet sales targets and KPI's, as you will have full accountability; Manage and motivate a team for continuous increase in sales and efficiency; Deal with staffing issues such as interviewing potential staff and conducting performance reviews; Ensure standards for quality, customer service and health and safety are met; Respond to any customer issues promptly and efficiently; Ensure that the store maximises sales opportunities; Communicating with customers, the team, Head Office, senior management team, employees at other stores, etc. in person, over the phone, and by email; Comply with regulations on store operations; Monitor staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store's values; Share product knowledge with customers and with store's team members; Inspire the team to do their best by being a role model and an authoritative example of their possible future with the company. The successful Store Manager will have... At least 3 years management and sales experience; To be able to deliver targets and drive sales growth; Effective leadership and the ability to motivate others; The ability to plan and prioritise workloads and delegate accordingly; Customer focus; The ability to multi-task and work under pressure; A desire to work as part of a team to generate fresh and innovative ideas; Excellent numerical skills; Excellent I.T. skills; Great communication skills; Teamworking skills; Enthusiasm; Confidence; To be very competitive in nature; Positive attitude. Overall We are looking for candidates with a CV that proves they are a proactive manager with hands-on experience and can meet all the above requirements as well as provide examples of past successes. Founded in 1994, Fitness Superstore is a successful retail and distribution business selling through 11 stores, telephone, and website - with an annual turnover of over £30m. Fitness Superstore is a destination store business where customers travel to see and try a huge range of fitness equipment in impressive showrooms, which are the largest in the UK. As an industry leading specialist, the UK's No. 1 Fitness and Gym Equipment Supplier pride themselves on providing every customer with an outstanding shopping experience. Due to their continued growth and success, Fitness Superstore are now looking for a Store Manager to join the team at theirNorwich store.