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An exciting opportunity has arisen for an outstanding Retail Sales Adviser to work in one of our client's inspiring, design-led tile showrooms. Their showrooms offer a wealth of ideas and their sales team is passionate about creating a fantastic shopping experience for all of their customers. The focus is on combining expert knowledge with a friendly and welcoming approach as well as having a passion for helping people transform their homes with beautiful tiles. They are looking for the right salesperson to join their team and manage the day-to-day running of the showroom, and the sales team and actively sell their extensive portfolio of premium tiles. If you enjoy working in a busy, fast-paced environment and have excellent communication and interpersonal skills, this may be the right opportunity for you. The ideal candidate will be a natural leader and brand advocate, able to successfully represent the core values of excellent customer service, as well as showcase experience and knowledge of tiles and interiors. With a commitment to continual growth and development, now is an exciting time to join the team. JOB TITLE: RETAIL SALES CONSULTANT DEPARTMENT: RETAIL BASED: BRISTOL RETAIL SHOWROOM REPORTS TO: RETAIL MANAGER PURPOSE OF THE ROLE Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised, and friendly manner. MAIN RESPONSIBILITIES Greet customers and ascertain what each customer wants or needs, without being overbearing. Complete a sale efficiently, being able to accurately handle money, credit card transactions, etc. and provide the customer and the company with the necessary paperwork associated with the sale Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Continually learn about the product ranges. Maintain records related to sales. Watch for and recognise security risks and thefts, and know how to prevent or handle these situations. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the showroom and its merchandise. Describe the range of products and explain their use, operation, and care of them to customers. Ticket, arrange, and display merchandise to promote sales. Take delivery of stock from the main warehouse and store appropriately. With the help of the rest of the team, ensure good housekeeping is maintained - a clean and tidy shop is essential. If required, help customers to their vehicles with the purchased product Inventory stock. Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions. Ensure compliance with all health and safety, quality, and human resource policies and procedures of Original Style. These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required. PERSON SPECIFICATION To succeed in this role the person needs to: demonstrate excellent customer services skills have excellent interpersonal skills with the ability to liaise with customers to discuss a particular project or idea and develop a genuine understanding of the client's needs be able to suggest design concepts and proposals and present these to customers have the ability to adapt design skills to promote products be creative, imaginative, and energetic have a flair for design and colour be willing to learn about the product and be able to retain the information be able to convey information effectively and accurately have a good educational background, with the ability to understand basic mathematics (e.g. addition, subtraction, multiplication, division, calculation of areas) be willing to lift boxes of tiles work some weekends as part of the staff rota, working five days over a seven-day period be IT literate be a team player be reliable and able to work unsupervised. Experience in the home improvement sector is desirable A full (ideally clean) driving licence would be an advantage. REMUNERATION AND BENEFITS We offer a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover, and Medicash Healthcare Cashplan (including shopping, travel, and gym discounts). In addition, there is structured training and the potential for career progression within our growing dynamic company
Showroom Sales Assistant (£25,000 - £27,000 per annum depending on experience) is needed to join a well-established quarry operator and natural stone manufacturing Company. Our client needs a Showroom Sales Assistant to join their growing sales team near Peterborough. This is an exciting opportunity to play a key role in the growth and development of a successful and growing business. The Showroom Sales Assistant will be involved in dealing with prospective clients contacting and visiting the showroom, providing top quality customer service, converting enquiries into sales, managing the showroom, and supporting the Sales Manager. This is a full-time role working Monday to Friday. This is a busy and multi-faceted sales role involving responsibilities such as: Ensuring that showroom visitors, prospective and existing customers are extended the highest levels of customer service at all times, providing accurate advice on the suitability of all products for which full product training will be given. Managing new leads. Following up on quotes with customers, by phone and email; arranging appointments for the Sales Manager where required. Supporting with customers visits as required a Company pool car will be provided. Ensuring customer orders are processed accurately and in a timely manner whilst communicating and supporting the process with internal teams. Dealing promptly with customer complaints, liaising with colleagues, Sales Manager and Directors in order to resolve queries. As a Company ambassador, taking responsibility for delivery and maintaining the company image to the highest standards, managing the cleaning and maintenance of the Showroom, ensuring all displays are clean and presentable at all times and organising and maintaining levels of samples and marketing literature. Liaising with marketing suppliers to maintain the website and promote products where needed. Ensuring stock levels are maintained; raising PO's as and when needed. You will be involved in working closely with colleagues across the Company as well as directly with customers. This is a busy role which demands a proven track record of hitting sales targets and provides the opportunity to be accountable for your own performance in your role. As the Showroom Sales Assistant, you will have: The ability to spot and upsell opportunities, introducing the Sales Manager for larger projects, as well as respectfully overcoming objections. Strong communication skills both verbal and written as well as numeracy and literacy skills. Attention to detail and organisational skills. A background in delivering exceptional customer service in a sales or service environment. In return, the successful Showroom Sales Assistant will have the opportunity to grow and develop their overall skills within a busy team, receiving a competitive salary and opportunities to contribute to the ongoing success of the business. Progression is available within this company for the right person. If you are interested in this sales role and feel you meet the requirements above, please apply today, our client is keen to meet you!