My global pharmaceutical client, based in Berkshire, are looking for a Dutch Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
As Customer Services Representative you are responsible to support effective supply chain management through customer order management.
You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects.
You will investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met.
Reporting to a Quality Batch Release Manager, provide day-to-day assistance for commercial QA activities associated with remote/virtual batch disposition.
SRG are working with a Global Consumer Pharmaceutical company to help them find a Quality Assurance Officer to join their busy team.