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About the role Working in the IT Shared Services area of IT Service this role ensures ITIL best practice is adopted and promoted across the organisation. Continually assesses ways of working in order to develop or revise artefacts and processes that improve team efficiency and effectiveness. A role model within the team who provides mentoring and coaching to peers and junior team members. This role is responsible for ensuring the availability of the Society's systems 24x7/365. This role is the sole point of escalation for the team on night and weekend shifts. It will ensure that overnight batch completes successfully and in a timely manner, escalating where necessary to avoid impact to the business and the online day. The Technical Specialist should manage, monitor and delegate work to other members of the shift in line with the capabilities of their shift, ensuring all channels of engagement to the team are monitored and actioned. They should raise risks, concerns where identified, and continually look to improve the way the IT Operations team works. Be the lead on Major Incidents on behalf of the IT Operations team. Give advice and assistance to shift members to help them develop. Reports into the IT Datacentre and Operations manager with feedback regarding performance and improvements for the team. Ensuring that all issues requiring escalation are escalated correctly and in line with known processes. Validate and update documentation on a regular basis to ensure it is up to date and relevant and responsibility to be the delegation point for the IT Datacentre and Operations manager in their absence. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. About you You are passionate about ensuring the business delivers a great customer service and experience. Seeking to understand how decisions impact the end user and asking question to gain insight into the customer perspective and experience. You create a culture of continuous improvement. You learn from mistakes and use the experience to change how you and the team respond to similar situations in the future. Intellectually curious; you encourage ideas and challenge. Highly self-aware and emotionally intelligent, you understand your impact on others and take time to understand all colleagues and help them to operate at their best. With great resilience you maintain energy and enthusiasm and embrace situations positively About us As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing. We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger. You can build so much more than a career. Come and make a difference in our Society, that's been voted a Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Company description: We are FBC UK, Fox's Burton's Companies! ......And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success. Job description: As the Nightshift Shift Manager you will be reporting to the Factory Manager, and have responsibility for leading a shift-based operations team delivering against a range of safety, cost and quality KPIs. You will also participate in the creation and delivery of operational strategy and will be responsible for successfully managing the delivery of site operations improvement plans. Some key focus areas include: Continuously improve quality system to eradicate repeat failures. Continually develop our operations system to maximize performance. Lead the operations team to continuously improve plant output and delivery of customer service plans. Delivery of financial budget aligned with the delivery of KPI's in line with assigned business unit objectives (waste, TOS, efficiency, machine uptime). Work in partnership with site functions, engineering to deliver daily, weekly, monthly, and annual targets. Support the creation of a positive working culture through clear and consistent leadership. Support and develop your team - recognize and reward performance through regular performance reviews. Motivate and coach your shift team in effective decision making, promoting autonomy/accountability, and promoting ownership to enhance engagement at all levels. How to be successful in the role and at FBC Previous experience working as a leader or manager within a Shift Operations function within in FMCG, with an understanding of manufacturing excellence. Desirable IOSH, with a strong, demonstrable appreciation of H&S Ideally you will have a Food Safety / Hygiene Qualification, but this is not essential as happy to consider candidates from outside of the food / drink sector with the relevant manufacturing management experience. Ideally candidates will have a manufacturing excellence qualification / or be Lean Sigma Green Belt certified, etc., and will possess a strong willingness to develop their knowledge and experience in this aspect.