Technical Support Engineer / Project Lead IT Technician with strong knowledge of Windows Server, Desktop Operating Systems, Microsoft Office / 365 Admin Centre and Azure Active Directory with good network troubleshooting skills is required for a globally renowned brand based in Plymouth, Devon, South West England. SALARY: £40,000 - £45,000 per annum Benefits LOCATION: Plymouth, Devon, South West England JOB TYPE: Full-Time, Permanent WORKING HOURS: 07:30 - 16:30 Monday to Thursday and 07:30 - 12:30 Friday Occasional out of hours to support projects and service desk tickets PLEASE NOTE: You will need a Full Driving Licence and your own vehicle as you will travel between 5 sites across Plymouth (travelling expense can be claimed back) JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / Project Lead IT Technicianwith strong knowledge of Windows Server, Desktop Operating Systems, Microsoft Office / 365 Admin Centre and Azure Active Directory with good network troubleshooting skills. Working as the Technical Support Engineer / Project Lead IT Technician you will lead on IT project implementations both locally and remotely across the entire estate in Plymouth. As the Technical Support Engineer / Project Lead IT Technician you will also be involved with supporting the IT Helpdesk / Service Desk when required, troubleshooting and resolving any technical issues relating to Software / Application / Hardware / Server and Network issues. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Technical Support Engineer / Project Lead IT Technician include: Lead and implement IT projects working closely with the business and other team members Take end to end ownership of Service Records, making sure all relevant stakeholders are adequately informed of actions undertaken Ensure the Service Knowledge Management System is kept up to date at all times Manage complex and high priority Service Records to both internal and external teams in line with agreed processes Provide a customer-centric interface for all users of IT systems and external parties where applicable Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support Manage / Administer cloud services CANDIDATE REQUIREMENTS Previous experience of working in a busy IT department Previous experience working in a customer facing role Support knowledge of Windows Server and desktop operating systems and Microsoft Office Knowledge of Microsoft 365 admin center and Azure Active Directory Knowledge of how to troubleshoot network issues Demonstrable analytical approach to problem solving Excellent written and verbal communicative skills Full clean driving license and your own vehicle - must be able to travel between 5 sites across Plymouth (travelling expenses paid back) Desirable Basic knowledge of Microsoft System Center Basic knowledge of Microsoft Internet Information Services. ITIL exposure and awareness HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12800 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Plymouth, Devon, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ