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Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
?? Ready to take your career to new heights? Join us as Deputy Branch Manager covering Devon, Cornwall, and Somerset from our Plymouth Office! ?? ?? Lead, inspire, and grow in a dynamic environment with flexible Mon-Fri schedule (37.5 hrs/week) and potential for out-of-hours work. ???? £35,000 pa, plus annual car allowance awaits! ????? Lead a dedicated team, oversee officers, conduct detailed investigations - make a real impact! Don't miss out - join our team today! #OpportunityKnocks #CareerGrowth #SecurityManagement #Plymouth? About the Role Allocate resources ensuring all staffing levels meet the agreed client service level. All vacancies to be recruited for given to HR Recruitment Team in a timely manner. Ensuring all equipment is ordered and allocated i.e., uniform, tools, PPE etc. Monitor and deliver Key Performance Indicator targets to create one common goal. Monitor and control direct costs and ensure that all expenditure is authorised including training and sickness. Manage operational issues and key metrics during and outside of working hours and escalate, as necessary. Identify trends and areas for improvement and create action plans to resolve. Review and understand the reasons behind employee turnover for the branch and review the exit interviews. Carry out quarterly one to one's with each officer to review their performance giving feedback. Conduct security officer welfare visits Manage any performance improvement processes as well as any grievance or disciplinary processes. Ensure talent management and succession planning process and meetings are completed timely Adhere to internal and external audit standards and undertake quality assurance checks. Essential Skills Previous Management experience is essential Hold a current SIA License 5-year checkable employment history UK Driving License with access to a vehicle A strong leader who can motivate and inspire their employees Influencing skills; able to negotiate and deal with sensitive and confidential matters An excellent Team player who can work well with the Branch Manager to achieve common goals Good level of PC literacy is required, able to use MS Word, Excel, and E-Mail (Outlook) to a high standard Understanding of the importance of H&S and the impact on employees Ability to work flexibly - you may be required to work out of hours Delivering excellent Customer Service About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org