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Customer Service Coordinator We are looking for an experienced Administrator / Coordinator where you will be responsible for onboarding customers to ensure a smooth transition and contractual obligations are met. The successful individual will need to be a friendly and confident communicator, whilst also being highly organised and methodical. You will deal with all associated administrative tasks, which will include uploading contracts, organising Health & Safety protocols are completed, as well as sending all information to the clients including manuals. This role is to start a.s.a.p. and is initially being on offered on a twelve-month temporary basis, however this could lead to permanent employment in the future. The Individual: A confident administrator / coordinator, with a minimum of eighteen months experience Available immediately Highly organised, methodical with excellent attention to detail IT proficient with strong Excel Duties: Onboarding new clients ensuring all required contracts, documentation and Health & Safety procedures and obtained Uploading and inputting documents onto inhouse portal Updating deliveries and collections, ensuring all contractual obligations are loaded Assisting clients with queries relating to missed / additional services Assisting with escalated queries Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Your new company A Primary school based in South Birmingham, B32 is looking to appoint a skilful senior administrator / Office Manager to cover a maternity leave. The role will be Monday - Friday, 8am - 4pm. Your new role The role will be to ensure the smooth and effective running of the school, this will be under the direction of the Headteacher, and you will be required act in a confidential manner for the best interests of the Academy, pupils, and staff.The role will involve but not restricted to: Provide appropriate levels of clerical support to the Headteacher and Academy Staff including typing, filing and photocopying and postage. Receiving and handling telephone enquiries, incoming emails, dealing with queries, making appointments, and providing general information about the school. Acting as a first point of contact for visitors, parents and school governors and ensuring compliance to the Academy's Safeguarding Policy. Supporting the Academy or different departments with the accurate reporting of data on Parago. Supporting financial processing - e.g. processing of invoices, income, banking and through MCAS. Placing orders of goods and services with suppliers and entering of appropriate details through PSF and requesting new supplier set up. Supporting with administrative duties and tasks associated with the Bromcom system - e.g., pupil data including attendance, staff absence. Support with the delivery of educational visits e.g., this may include the administration associated with this activity such as booking travel or typing up risk assessments, or phoning or emailing coach companies. General administration - answering calls, emails, administration for Business Partners (in relation to processing through various systems) if required and supporting school leaders as appropriate. Covering front of house (to ensure that cover is provided during core school hours) - customer service in relation to parents/visitors. To be responsible for keeping accurate records relating to any Purchasing Cards and provide reconciliations to the Finance Business Partner monthly. To create purchase ledger orders, delivery notes and invoices. To perform all duties pertaining to Pupil Admissions, Registers and Attendance (in the absence of the Administration Assistant or Pastoral Manager) waiting lists, Pupil Records, CTF, Census, Assessment and Year End Procedures. To be responsible for completing any necessary returns to the Academy Trust, LA and DFE and others as appropriate, including School Census and supporting the HR Business Partner with the Workforce Census. To update the Single Central Record on a daily basis under the guidance of the Headteacher. What you'll need to succeed The ideal individual will have: You should already have experience of working in a school environment. Experience of contributing at a strategic level within the senior management/leadership team of an organisation. Knowledge and experience of managing risk assessments and health and safety legislation. Experience of managing budgets and resources. Ability to lead and manage change. Flexibility and willingness to be adaptable. We will need to be able to obtain references to cover the last 2 years as a minimum, and you will need to be willing to undergo a DBS check if you don't already have a DBS on the updated service. What you'll get in return As well as receiving a competitive rate of pay, this is an excellent opportunity to gain experience in an outstanding school. When you register with Hays you will be allocated a dedicated consultant who will be on hand to offer career advice and guide you through the registration process. Once you have completed this assignment, we will then be in a position to place you in further schools. By registering with Hays Education, you will also be eligible for our Refer a Friend Scheme where you could receive £350 in vouchers T&Cs.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk