We are looking for an experienced Administrator / Coordinator where you will be responsible for onboarding customers to ensure a smooth transition and contractual obligations are met.
You will deal with all associated administrative tasks, which will include uploading contracts, organising Health & Safety protocols are completed, as well as sending all information to the clients including manuals.
The successful individual will need to be a friendly and confident communicator, whilst also being highly organised and methodical.
As Customer Service Coordinator, you will report into the Customer Service Manager, ensuring that customers are provided with the upmost level of customer service.
The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator.
The role offers hybrid working and flexible hours across a 37.5 hour working week.
This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bromwich area.
Company - Leading manufacturing company.
Duties include
To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Carry out reminder calls to customers for appointments
You are an experienced Customer Service Adviser / Administrator with advanced Excel skills.
In this autonomous, 12-month fixed term contract, you will be given the opportunity to make good use of your Vlook up, Pivot skills, along with making excellent use of your fantastic organisation and prioritisation skills!
Customer Service Assessment Coordinator - Hybrid
Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.