The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments including exchanges, maintenance and new connections.
Our client, a forward-thinking Engineering technology company, is currently recruiting for an Service Coordinator to join their coordination team on a permanent basis.
Responsibilities for the Service Coordinator
Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.
My client are seeking a Service Coordinator to join their Service Department at an established Commercial Building Maintenance company.
This role is integral to operations, requiring a well-organised individual with a strong background in service coordination, preferably within the building service/maintenance sector.
Day-to-day of the role
Act as the first point of contact in the office, managing incoming calls from engineers and clients, and directing them as necessary.
As Service Coordinator, you will be a first-point contact for incoming breakdowns and compliance requests via phone and/or email.
Miles Recruitment have a brilliant opportunity for a Service Coordinator to join an expanding company, flourishing in their sector and wanting to strengthen their team.
Within this role, you will need to prioritise workloads and communicate effectively with both customers and colleagues to ensure the best customer service.
As a Service Coordinator you will have to diagnose problems and handle complaints whilst handling high volumes of calls.
This is very different to the average Service Coordinator role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
Kenneth Brian Associates are working with a well known organisation based in Hackbridge, who are looking for Service Coordinator or Call Centre Agents to join their buzzy team!