The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor.
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.
If you're ready to take on this exciting challenge and contribute to the continued success of an expanding business, apply now to become our clients newest Service Desk Support member in Penmaenmawr, North Wales!
Are you looking for a role that will provide you with a fantastic opportunity to showcase your organisational prowess and excel in a dynamic environment?
This role isn't just about the present; it's about building a future.
We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
At CEF we have a bold ambition for growth.
General
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution.