We are currently searching for a Service Desk Coordinator to work within a team of coordinators, supporting the supervisor, contract management and engineering delivery to ensure that you and your team deliver a first-class customer focused service.
Do you have facilities management administration experience?
Our client, a prestigious world class events venue, are looking for a professional, experienced Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment.
The Service Desk Representative plays a crucial role in ensuring all visitors and contractors have a positive experience on site.
Previous experience in the events industry would be advantageous, however not essential.
Service Desk Analyst needed in Northallerton Paying £14.40 per hr ref 360490
Full time hours on a temporary basis
Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service.
Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation.
As a Junior Service Desk Controller, you will help with the day-to-day admin for the team and assist with the logistics of the engineers so that operations run smoothly, monitoring service levels, and making sure the client base is happy.
What we do
We are a leading specialist in telecare solutions and warden call systems, with over 450 sites supported Nationwide.
Our client base includes local authorities, Councils and Housing associations also the public sector.