Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley.
The strength of our organisation lies in the quality of the people we work with.
You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE) per annum Plus Benefits.
We have an exciting opportunity for a 2nd Line Service Desk Engineer to join a growing UK-based IT Service Provider on a permanent basis.
They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including; Strategic Guidance, Cloud Services, IT Infrastructure along with tailored re-active and pro-active support services.
This role will be hybrid with 2-3 days a week in the office (Surrey, near Horsham) and the rest would be remote with occasional customer site visits.
The Service Desk Analyst role ensures customers can operate Savills' systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests.
Key Responsibilities
Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner.
Document all user identification information, including name, department, contact information, and nature of problem or issue.
My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a dynamic global company.
Service Desk Engineer -Leeds - £30,000 (Hybrid - after probation)
As a key member of the team, you will be responsible for delivering top-notch desktop, server, and software troubleshooting and support, consistently demonstrating the highest level of technical expertise, responsiveness, and exceptional customer service.