As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.
We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events.
To engage with potential customers at their doorstep, informing and educating them of Milk & More, to build awareness of the fantastic service we provide; positively and persuasively encouraging them to understand all the benefits we offer, research us further via our website, register as a potential customer and ultimately convert to using our service.
You will be required to travel to various across South East, South West, Midlands.
About Us
Working Days: Shift patterns across Mon-Sat (5 over 6) working full or part time from 11am until 7pm.
To engage with potential customers at their doorstep, informing and educating them of Milk & More, to build awareness of the fantastic service we provide; positively and persuasively encouraging them to understand all the benefits we offer, research us further via our website, register as a potential customer and ultimately convert to using our service.
You will be required to travel to various across South East, South West, Midlands.
About Us
Working Days: shift patterns across Mon-Sat (5 over 6) working full or part time from 11am until 7pm.
You will provide an efficient co-ordination service to the Responsive Repair Team, in the delivery of day to day and repairs.
To effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Repairs Delivery Officer.
Customer Service Co ordinator - Stratford Upon Avon based client - FTC until February 2025 - £13.70ph.