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Our client is a successful and well-established company based in Redditch. Due to their continued success, we are looking for a confident, positive and pro-active Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered. Customer Services key duties include: - Make daily outbound calls to ensure co-ordination with customers and installers during installations. Receive phone calls from customers answering any general enquiries and complaints Liaise with Project Managers to ensure work is completed on time Work towards and achieve targets, Key Performance Indicators (KPI's) for your region Log service calls and issues accurately in CRM system Ensure remedials are completed to customers satisfactions before signing jobs off Accurately update systems and reports Monitor and track status of all installs Execute all elements of the installation process to provide extraordinary customer experience Be the point of contact to follow-up any issues arising during installations in the cluster region Undertake the collection of monies from customers related to installations in the cluster region Support to ensure any outstanding works are completed within a reasonable time-period Check and submit invoice paperwork to ensure on-time payments are made Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently The successful Customer Service Coordinator will have the following skills and experience: - Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach Customer Service experience Able to work under pressure and meet deadlines & targets Experience of Microsoft packages and Outlook Experience of dealing with customer complaints In return you can expect to receive a basic salary of £24,000 but after your probation there is a bonus based on how you look after your customers and the feedback that they give you. The hours of work are 9-5pm Monday to Friday and free parking. If you think you have the skills and experience that my client is looking for then please call Michelle Laight on or alternatively click APPLY.
Job Title: Assistant Buyer Contract: Permanent Hours: Full Time: Monday to Friday, 7:30am to 4:30pm Location: Redditch, office based Salary: Up to £30,000 per annum Benefits: 20 days annual leave plus bank holidays, pension contributions, free parking An exciting opportunity has arisen to join our client, a well-established industry leader based in Redditch. Our client is an SME that focus on investing in its employees, developing their expertise and skills. They are now looking for an Assistant Buyer with experience within the construction industry to join their team. The successful candidate will be a knowledgeable and committed individual and will provide support to a number of their regional offices, contributing to their continued success. Duties include: Placing orders with suppliers. Providing timely updates and estimated arrival times to site teams. Responding to invoice enquires. Organising deliveries and checking they are correct on arrival. Organising collections of goods. Answering telephone calls for the department in a professional and friendly manner. Maintaining orders using in-house online systems to ensure an efficient service. Supporting all colleagues, dealing with any queries and resolving them in a timely manner. Skills and experience required: Previous experience in a busy and successful buying team. Strong IT skills including MS Excel and Word. Excellent communication skills, to include verbal, written and face to face. Strong time management, with the ability to work to deadlines in a fast-paced environment. Possess a polite, friendly, and professional demeanour. Be proficient with planning and the ability to multi-task. Efficient administrative support with high attention to detail. If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch for more information. If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date. If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position. Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd. Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.