Carry out reminder calls to customers for appointments
Fully manage each day's appointment sessions
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
You will be responsible for motivating and supporting a small team as well as taking a hands-on approach to the day-to-day customer service function of the business.
We are working with a reputable brand based in North Chailey who are seeking a Customer Services Supervisor to join their team.
£25,000 - £28,000, North Chailey, Monday to Friday, 8:30am - 4:30pm or 9am - 5pm depending on work requirements, 20 days holiday BH birthday off (in leave year following successful completion of probation), Private Healthcare (with Vitality) after successful completion of probation, car parking, discount on company product.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
You will be responsible for all aspects of technical support for clients around the UK, This will include installations, repairs and understaking new site surveys and reviews and will require overnight stays away from home and a full UK driving license for occasional use of the company vehicle/van.
This rile is not hybrid - when based in Lewes you will be working alongside the Sales, R&D and production staff to ensure total client satisfaction.
Our client is a world class manufacturing business with a large, modern manufacturing site in Lewes, this role will require the succesful candidate to work off-site in client premises throughout the UK, and when not on site with clients you will work from the Head Office in Lewes.
Our clients Foundation is a leading charity dedicated to providing exceptional education and care for children and young adults with complex neurodisabilities, physical disabilities and health needs.
Their state-of-the-art facilities and expert colleagues create a nurturing environment where individuals can thrive, reach their full potential and make a difference to their lives and that of their families.
Work with external web agencies to coordinate delivery of front end (user experience) and back end (measurement/analysis) improvements, including testing and troubleshooting of bug fixes and new feature launches.
Effectively action website updates via CMS, adhering to sign-off, proofing and testing processes, as well as brand standards, visual styles and editorial voice.