To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
There is a blockade happening (no trains running) on the Sheerness line and we are in need of a number of customer service staff to help during this period.
Our client operates one of the busiest networks in the country, running the train service between London and Kent and parts of East Sussex, including the UK's first domestic highspeed service with Javelin trains.