You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
As Guest Services Manager candidates require a background within a premier 4 or 5 star standard hotel or similar as this role will be undertaking duty management.
Guest Services Manager required for a prestigious property located in the Egham, Surrey area.
Transport will be ideal if living in the local area, due to shift work and location.
Bridge Recruitment have an exciting opportunity for a Contracts Manager to join the Team of one of our clients, an innovative company providing a wide range of cleaning services to the commercial, education, hospitality, leisure and construction sectors.
As Contracts Manager, you will be required to focus on their ongoing contract, with the aim to renew next year.
If you are an experienced Change or Systems Management professional, we'd love you to join SES Water on our journey to make a positive impact on the lives of those we serve and the environment we cherish.
A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility.
Together, we are shaping a sustainable future, one drop at a time.
This will be a a hybrid role for The Head of Customer Service and Transforamtion.
Our client is currently undergoing a major transformation of it customer services to improve its customer journey, service and efficiency.
The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub.
We are seeking a dynamic and experienced Transport Manager to join our client.
This role requires agility in adapting to change and managing short lead times for deliveries.
The ideal candidate will possess a proven track record in optimizing transport operations, ensuring cost efficiency, and managing a fleet of over 20 vehicles.
Are you a visionary leader with a passion for transforming customer experiences?
We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.