Wilmington plc is on a mission to revolutionise our customer service operations, and we are seeking a proven leader to drive this transformative change.
Customer Success and Operations Director - Hybrid
Location: Hybrid - Leicester or Birmingham based, with travel to our London office.
Why do we want you
What We Can Offer You: Competitive Salary, Annual Performance-Related Bonus, Share Scheme, Life Assurance, Additional Holiday Purchase and Access to Wellbeing Resources.
Technical expert for the Transformer Service business.
General
Ensuring delivery of all BRUSH Transformer services offered within the portfolio of products, in support of installation, servicing, preventive maintenance, upgrades and product refurbishment.
Through personal delivery, and through the Service team, deliver customer excellence to existing clients, potential customers, and internal BRUSH operational staff.
We are seeking a knowledgeable and proactive Technical Services Manager to oversee the electrical infrastructure and maintenance across a mixed-use estate that includes residential, leisure, and commercial buildings.
Duties will include delivering high-quality maintenance and minor projects across the estate along with compliance and health & safety management.
Key Responsibilities
Design and review electrical specifications for both in-house and contractor-led projects.
You will be the point of expertise for the Customer Service Centre, highlighting training needs to the Customer Service Team Manager.
Here at Stonewater, we are now seeking a Customer Experience Coordinator to take ownership and responsibility for a range of complex enquiries, delivering excellent customer service and a first-time resolution.
This will be across repairs, income, tenancy management and lettings and allocations in general needs, supported housing, home ownership and retirement living.
This pivotal role will ensure our client delivers an outstanding customer experience while coordinating daily operations within their busy Stoney Stanton depot.
We are excited to recruit a Transport Planner for our client in Stoney Stanton.
This includes managing vehicle rentals, servicing, and maintenance across our extensive fleet of over 1,000 vehicles and 40 trailers, with high standards of safety and cleanliness.