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As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Fleetwood with some travel to our Manchester offices when required. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Oversee all aspects of application lifecycle, including deployment, maintenance, upgrades, and decommissioning. Serve as a liaison between application teams, data teams, MI/BI teams, Software Development and infrastructure teams. Develop and maintain documentation related to application configurations, processes, and procedures. Work with the Change Team to collaborate with stakeholders to gather requirements for new applications, upgrades, and enhancements. Work with IT Service Desk to provide general support and troubleshooting for a diverse range of applications. Become a hands-on support Engineer for applications knowing when to escalate to vendors, when to train user champions and when to solve the issue independently. Implement and oversee regular preventative maintenance activities, including patches, updates, and backups. Where possible provide advanced support, configuration, and administration for critical applications. Participate in meetings and projects involving cross-functional teams to drive innovation and efficiency. Implement proactive monitoring solutions to detect and address potential issues before they escalate. Conduct regular performance analysis and optimisation activities to enhance application efficiency. Develop and implement preventive maintenance strategies to minimise downtime and disruptions. Identify opportunities for process improvement and automation within the application management lifecycle. Implement best practices and standards to optimise the efficiency and effectiveness of application operations. Track key performance indicators (KPIs) related to application performance and user satisfaction. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills. Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Extensive experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders. Experience working with complex enterprise technologies, Microsoft Based Desktop Services and data networks. Strong knowledge of supporting end users in contact centre, sales or utilities operations environments. Candidate Requirements & Competencies: Essential Experience in a similar IT role, ideally within an IT Support & Maintenance environment. Hands-on IT Application Support, configuration, and Maintenance. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff. Good understanding of ITIL practices would be helpful: A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Experience in the management of complex problems, including effective escalation and coordination across IT and the wider business. Vendor and Supplier Management: Some practical experience working with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Some practical experience working on application's underpinning contracts, working to make these as effective as possible. Demonstrable ability to rapidly understand new applications, including administration, configuration and end user capabilities. Demonstrable ability to rapidly learn how to configure application settings including workflows, reports, access controls and general setting. To be effective at creating support and guidance materials as well as working with training teams to upskill the application user community. Qualifications/Skills: Good working understanding of ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Good working understanding of Databases and some understanding of SQL. Understanding of APIs, webservices and integrations. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Application Support Analyst, we encourage you to find out more. Apply today!
Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with complex needs?We are seeking a highly committed, proactive and professional Registered Service Manager to lead the operational management of a specialist supported living service located in Braintree. The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which can challenge. The service supports 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex. The accommodation has been carefully designed to meet the needs of individuals with a range of needs and special requirements. The service is currently rated as Outstanding by CQC.All tenants (including current residents) need well planned, personalised support to allow them to make a successful transition to supported living and to become more confident and independent. As a number of service users have forensic histories or can present with high risk behaviours, there is a requirement for positive and robust risk management and effective behaviour support strategies.As the Registered Service Manager you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support and housing. You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for: Recruitment and selection of staff matched to needs of service usersManagement and deployment of staff to meet the needs of service usersEnsuring continuous, reliable and consistent service delivery at all timesPerformance managementCompliance with CQC & commissioner expectations and standardsContract management and achievement of planned outcomesEffective prevention and management of incidentsStaff support, supervision, coaching and trainingExcellent customer care to all stakeholdersTeam building and management You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience. You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave. As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS. Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.