The Service Design and Transition Manager is responsible for the design and transition of new or changed managed services via the defined CX and Managed Service - Service Design and Transition framework.
They will manage all aspects of managed service design and facilitate the implementation of that within Customer Operations and for our customers.
Change Manager required for a ServiceNow implementation project on a 6-month initial contract, outside IR35.
The programme is delivering transformation across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve.
This role will require hybrid working (once or twice a week) in Birmingham City Centre.
Join our dynamic team at Ideal Software Solutions, a leading provider of innovative technology solutions tailored to vertical industries.
Ideal Software Solutions, is a dynamic and innovative software company dedicated to delivering exceptional experiences to our customers.
With our cutting-edge portal and tablet solutions, we empower businesses to streamline operations, enhance productivity, and elevate customer experiences.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers.
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function.
The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers.