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Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35) We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people, infrastructure, communication and material components of a service to improve its quality and the interaction between the Technology function and business customers. We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of working with outsourced suppliers and designing support models across Digital, Cloud, Infrastructure, EUC and ideally SAP. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring service acceptance criteria at each stage of the project lifecycle from Design to Handover into BAU are met. Early Life Support for all Projects, Service Acceptance Criteria and Sign off. That all service costs are included within the project IP and signed off The smooth transition of live services into the operational teams Reporting on the status of Service Design in all projects Act as the main contact into the Service Design & Transition function for the assigned project managers. Collaborating with stakeholders from all levels and disciplines to ensure effective alignment of Service Design and Transition practices and delivery of Service Design and transition activities throughout project/programme phases. To create all the required Service Support documentation to ensure effective management of new services that are supportable and meet business availability needs. Ensure documentation and process are reviewed/agreed and signed off by the business and service management stakeholders. Leading, planning and coordinating Service transition activities across functions, projects, suppliers and service teams. Understand the operational environments including the service management lifecycle This is a remote role however you will be required to attend meetings/workshops when required in London - about once a month. This is an urgent role and we're ideally looking for someone who can start in July. To apply for this role please send your CV ASAP.
A Group IT Service Design and Transition Manager is being sought at the start of a journey as our customer continue to transition to a Group IT function. This is a newly created position to be moulded by successful applicant. The successful candidate will be responsible for overseeing technology transitions and managing design projects. Client Details Our client is a well-established industrial and manufacturing company based in Gloucestershire. They are a large, international organisation with a workforce of over 7,500 employees globally. The company is known for its commitment to innovation and its state-of-the-art technology solutions. Description Accountable for establishing, documenting, and publicising the Service Design & Transition processes and strategy, which will include the Service Design Package & Service Level packages. Ensure the proposed solutions fit within the IT Operating model and IT Strategy. Guarantee all acceptance criteria and Go Live requirements have been met ensuring a seamless delivery into live operations. Provide Service Designs in the form of high to low-level Service Designs documenting and discussing with the relevant Service Owners or delegates what is required to deliver, operate, and manage the services to be consumed by the customer. Design and document how services and solutions will be monitored, maintained, and reported against, including what Service Levels the service will deliver (including contractual obligations, service level agreements, 3rd party service measurements and engagement approaches and any further metrics and KPIs). Assist in the development of existing ITIL processes (Incident, Request, Problem, Change, Capacity, Risk, etc) to ensure consistent application and delivery across all services and support teams. Manage the Service Design of a portfolio of projects - being responsible for the relevant documentation throughout the Project and Service Lifecycles. Manage the transition of new or changes to services into live, ensuring that they meet the standards and criteria for implementation into the production environment, including communicating to relevant stakeholders/customers on these changes. Collaborate with Project Managers, Finance, Procurement, Service Owners and technical individuals to ensure services, and non-functional requirements are documented, commercialised, and invoiced. Engage with a wide variety of stakeholders across a globally federated business across all levels, setting expectations and confirming requirements on the appropriate Design and Transition plans. Profile The successful Group IT Service Design and Transition Manager should have: Degree or relevant equivalent experience. ITILv4 Foundation required ITIL Service Design best practises Excellent interpersonal skills and a friendly and helpful attitude Ability to organise yourself and initiate work actions proactively. Ability to support others in driving actions to a completion. The confidence to challenge constructively and support others in doing the same. Outstanding communication skills, both written and verbal. Creative problem solver with the ability to deliver pragmatic solutions. Able to and encourage collaboration across teams and able to manage complex stakeholders. Demonstrable evidence of working effectively as part of a team. A strong sense of financial and commercial awareness. Understanding of Project Management methodologies Proven track record in Incident, Problem, Change, Release desired. The ability to communicate effectively with all levels of the business, up to director level. Job Offer On offer for the Group IT Service Design and Transition Manager is: Hybrid working is welcomed, will be requirement to travel to Gloucestershire. An excellent benefits package including: Private Medical, Dental insurance, up to 10% company contribution toward pension, 27 days annual leave much more The opportunity to work in an innovative, international company. A supportive work culture with a focus on employee development. We encourage all suitable candidates to apply for this exciting opportunity. This is a fantastic chance to join a leading company in the industrial and manufacturing industry and to further develop your career in technology management.
Job Title: Delivery Manager - Transforming Service Management Location: Exeter, United Kingdom Contract Duration: 3 months Type: Hybrid (On-site and Remote) Rate: £500/day AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE About Us: We are seeking a dynamic and experienced Delivery Manager to lead the day-to-day delivery of the "Transforming Service Management" strategic action for our government client in Exeter. This critical role will be instrumental in driving forward a multi-year programme of work, collaborating closely with Senior Stakeholders and a dedicated team of service management professionals. Responsibilities: Lead the day-to-day delivery of the "Transforming Service Management" strategic action. Establish and maintain governance frameworks and adaptive cadence for effective delivery. Drive knowledge sharing opportunities to empower existing employees. Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more. Adapt ITSM best practices to solve current business problems and drive value. Improve processes across the Critical Service value chain. Implement a Service Management Office. Collaborate closely with and support the development of Change Management capability. Act as a recognised expert and advocate for delivery approaches. Continuously reflect and challenge the team, fostering innovation and new ways of working. Negotiate with contracted suppliers to ensure optimal value. Mediate between stakeholders and mend relationships as necessary. Manage stakeholder expectations and moderate discussions about high-risk and complex issues. Represent the community to large audiences effectively. Requirements: Proven background in Project/Programme management (PRINCE2/Agile/MSP). Excellent understanding of Service Management Practices (ITIL V4/IT4IT). Familiarity with Data Governance/Management principles. Experience with CSDM (Common Service Data Model), particularly within ServiceNow. Ability to adapt ITSM best practices to drive value and solve business problems. Strong negotiation skills with the ability to get good value out of contracts and suppliers. Exceptional communication and interpersonal skills, with the ability to mediate and manage stakeholder relationships at all levels. Demonstrated ability to speak on behalf of and represent the community to large audiences. Proven track record of delivering complex projects within constrained timescales. Ability to innovate, create or tailor new ways of working to meet evolving needs. How to Apply: If you are ready to take on this exciting challenge and drive transformative change within a government organisation, we invite you to apply for this exciting role!