About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.
Specific responsibilities include the management of Reception, meeting rooms, general housekeeping standards, facilities management oversight and workplace health & safety/business continuity coordination.
This role requires an organised Facilities Co-ordinator who can handle administrative duties efficiently, while providing support to a dynamic team in the not-for-profit sector.
The ideal candidate will possess a positive attitude, excellent interpersonal skills and a strong commitment to teamwork.
The service manager will be supervising 3 team managers within South and support the Head Of Service in managing performance and meeting the needs of the service.
Promoting a strength based approach across communities.
Team mangers and social work teams meet the needs of the local residents, undertaking CAA and S42 safeguarding enquiries.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Temporary Administrative support to the Director for Climate and Infrastructure - 3 days per week - Tuesdays, Wednesdays and Thursdays
Our client, a membership organisation for businesses looking to secure infrastructure contacts globally, is seeking a highly organised and proactive individual to join their team as an Administrative Coordinator.
In this role, you will provide comprehensive administrative support, assisting with day-to-day operations and ensuring the smooth running of the department.