This role offers an exciting opportunity to play a crucial part in managing customer journeys, with a particular focus on TSYS TS2 systems.
Our client is seeking two highly skilled Customer Journey Managers to join their team on a 12-month contract.
The successful candidate will have hands-on experience with TSYS TS2 and a strong understanding of system specifications, design, and testing requirements.
As the pace of change accelerates, our client is dedicated to anticipating customer needs, reducing energy delivery costs, and pioneering flexible energy systems.
About the Client: Our client is a leading organisation in the Utilities industry, committed to delivering safe and secure energy to homes, communities, and businesses.
With their expertise and track record, they are well-positioned to shape the sustainable future of the industry.
Supported by the Customer Operations Manager and working closely with the Delivery team and our service partners, you will work to deliver successful onboarding of new metering points and revenue and cost validation in line with our Customer Experience framework, and ensure we are fully compliant with regulations and standards that apply.
You will be a member of the Asset Performance and Operations team & report to the Customer Operations Manager.
This role is central in ensuring our client delivers market-leading customer service to our customers, resulting in excellent customer satisfaction.
Our client, a critical public sector organisation, are looking to bring on a Service Manager to act as relief to the Head of Service Delivery.
A strong understanding of Service Management and experience with operational service delivery is required.
They are looking to have the Head of Service Delivery focus more on the strategic side of the project; to do this, they envision the new Service Manager to have meetings delegated to them and to be more focused on the operational side.