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IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills is required for a thriving, ISO accredited business based in Burnley, Lancashire. SALARY: £23,000 - £28,000 per annum (depending on experience and qualifications) Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills. Working as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will join a friendly and knowledgeable IT Technical Support Team who support and deliver services to over 200 businesses, typically based in the North West. As the IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will provide remote help desk support, based on your level of experience, to clients using the latest PSA technology, ensuring all help desk tickets are updated, resolved or escalated when required. As the IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will also be involved in additional proactive work and a range of IT projects depending on your experience. There is also a requirement to work at our client's premises on occasions. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst will include the following, depending on your level of experience: Provide effective IT helpdesk support to clients through the use of IT support tickets Work with other IT support colleagues to ensure all issues are resolved as fast and efficiently as possible in line with SLAs Completes proactive maintenance work on clients' IT equipment to a defined standard Write automation scripts using PowerShell and batch to improve support efficiencies Completes IT related projects including Microsoft 365 migrations, Windows Server installations or network security audits to an agreed specification Provide onsite support for clients across the North West of England when necessary Maintain a good relationship with all clients Continuously improve knowledge across various software and hardware used by clients and the support team Deliver digital marketing tasks and projects when required CANDIDATE REQUIREMENTS ESSENTIAL Proven experience as an IT Technical Support Helpdesk Engineer or similar role Solid knowledge of IT systems, including hardware, software, and networking, including Windows and Microsoft 365 Experience in remote support tools and techniques Excellent problem-solving and communication skills (phone and email) with a clear and concise telephone manner Ability to work independently and collaboratively within a team Strong organisational and time-management skills Flexibility to travel for onsite visits as needed Microsoft Certified applicants are particularly welcome DESIRABLE Extensive experience in working with Microsoft 365 Experience with Unifi, DrayTek and NETGEAR networking equipment Experience with Microsoft Azure Virtual Desktop, IaaS Mac PowerShell COMPANY BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events The company values differences and welcome applicants from a diverse range of backgrounds, identities and experiences. APPLY TODAY... By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12270 Full-Time and Part-Time, Permanent IT Technical Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Heavy Vehicle Technician (Training on Defense Vehicles) Starting £29,000 - Expected Earnings - £32k - £38k 37 Hour Week Option for 4 Day Week Funded Qualifications Progression Routes Flexible Hours Company Pension 25 Days Holiday Company Benefits Preston Do you have a Heavy Vehicle mechanic / technician with a NVQ Level 2/3 qualification & are looking for an exciting and unique role within the defence industry that offers excellent long-term career prospects, the chance to earn extra salary aswell as great work-life benefits? Do you want to work on some of the world's most top secret defence vehicles & projects and play your part in the current global security crisis? This is a rare and exciting opportunity to join a multi-billion-pound global engineering services company who have an industry reputation for providing one of the top training and progression programs & often works on several large-scale projects around the UK. This is a unique opportunity where you will be funded for qualifications to improve your career, have the option to progress to supervisor / assessor roles & even work a 4 day week if necessary. As a Vehicle Mechanic, your daily responsibilities involve servicing, repairing, diagnosing & maintaining vehicles, and working on their variety of hydraulics & electrical equipment. Additionally, you'll inspect and assess vehicles and equipment, manage material demands, and complete documentation and test reports in compliance with current standards. This role would suit an aspiring Vehicle Mechanic looking for a role in a well-established company where you will take on to work on some of the UK's most secret defence projects with the options of earning extra & lots of training progression. THE ROLE: Perform servicing, repair, and maintenance of vehicles and electrical equipment, including diagnostic and inspection duties. Adhere to customer requirements, regulations, and technical standards, ensuring proper use of issued stores and equipment. Diagnose, assess, and document vehicle and equipment status, manage material demands, and complete test reports in compliance with standards. THE PERSON: Aspiring Vehicle Mechanic / Technician NVQ Level 2/3 Qualification or time served Optional Shift Patterns: Monday to Thursday - 6:45am - 5:30pm. Monday to Thursday - 8:00am - 4:30pm & Friday 8:00am to 1:00pm. (Any overtime paid at 1.5x, Sunday is 2x) Key Words: Vehicle, Mechanic, Technician, Electrical, Hydraulic, Goods, Maintenance, Repair, PPM, Service, Mechanic, Bus, Days Based, Reactive, Diagnose, Fault, Finding, Emergency, Service Reference: 13391 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.