Working as an Operational Lead in our OSP (Outsource Partnerships) team you will collaborate with our third party partners onshore and offshore, delivering the early Debt journeys for our Residential, SME and Vulnerable customer base.
Driving positive energy.
Reviewing and re-designing compliant strategies based on the needs of your customer base as well as those of your stakeholders.
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Hours per week: Monday to Friday - 08:30 - 16:30 - 40 hours per week
The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Required: Experience as a Support Team Lead within Software environment
Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.
The Role
Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc.
Working within a busy service department the service coodinator will be responsible for ensuring operational functions are carried out in an effective and efficient manner.
Responding to customers and assisting Service Engineers within the overall smooth operation of the department as well as:
Ensuring all Service and/or support calls are processed correctly and ensure their timely completion within SLA
As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices.You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts.
You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions.If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership.About the roleLead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers.
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots.
Our client are a leading brand going through an exciting period of growth and they are looking for a HR professional to lead a small team of HR Service Officers.
Team Member Welcome Break, FOSSEWAY GREGGS, STRAGGLETHORPE SERVICES, NG12 2JU Pay up to £11.60ph plus £1 on-shift meals Immediate start and flexible part-time customer service positions available - spread over 4 daysOur team member roles are varied across different sites and brands, you could be a barista in Starbucks or Pret, a cook in KFC or Burger King or a cashier in Waitrose or WHSmith, the possibilities are endless.
While we may wear different uniforms, we are one big team, we are Welcome Break.
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team.
Duties Include
Improving customer service experience, create engaged customers and facilitate organic growth.