The Team Leader will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and their Agents.
NMS Recruit are seeking an experienced Customer Service Team Leader for a thriving telecoms business based in the North West.
This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey.
As a Service Charge Team Leader you will be responsible for a small team in the setting of service charges.
Client
Castlefield Recruitment are working with a well trusted, Midlands based social housing provider, in order to recruit a Service Charges Team Leader on a permanent basis.
This is an exciting opportunity for an experienced Service Charge expert to lead and manage the team, as well as ensure accurate service charge bills are calculated for customers.
The Customer Service Team Leader will be responsible for the daily management and oversight of the Customer Service Assistants and activities associated with providing a high quality, customer centric service to existing mortgage and savings members, in line with the organisations values and customer promise.
This is an exciting opportunity to work for a customer focussed, mortgage and savings provider, in a new role to the business, currently looking after a team of between 5 - 7 individuals.
This would include complaints, vulnerable customers and any customer changes to their accounts.
We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence.
In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently.
If you are passionate about health, wellness, and providing exceptional customer service, we invite you to join us on our mission to empower individuals to live healthier, happier lives.