Job Overview: We are seeking a dedicated and experienced Operations Manager to oversee the day-to-day running of the Service Centre.
The successful candidate will focus on enhancing customer satisfaction, managing a team of 20 service engineers, and ensuring efficient service delivery in alignment with our key performance indicators (KPIs).
Candidates with an engineering background will find this role particularly fitting, as it requires a deep understanding of technical processes and effective team management.
Speaking with customers and agents to support with any questions or queries they have.
General
I am working with a long standing Freight Forwarding company who due to continued growth are expanding their team and searching for a Customer Service Advisor with experience working within Sea, Air or Road freight.
Posted by Savills Management Resources • £15K/yr to £100K/yr
Purpose of the Role
As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will have line management responsibility for the Soft Service teams teams.
The purpose of the Duty Manager role is to take responsibility for operational delivery at the centre in line with our objectives of delivering a first-class customer experience at the centre.
As Parts Advisor, you will be responsible for effectively and responsively controlling all parts stock holding for the Service Centre site to include any warranty and or campaign parts held at the location.
You will coordinate supplies, orders, return parts, part exchange, and warranty units, as required for the workshop.
CRP Group is currently working with a next-generation electric vehicle company, currently searching for a Service Centre Parts Advisor based local to Thurrock, operating within the Greater London area.
We are looking for a motivated Customer Service / Sales and Development executive, preferably with experience of the freight sector.
Customer Service / Sales and Development
Due to continued growth, we are currently recruiting for a proactive Customer Service / Sales and Development executive to join our dynamic team based in Tilbury, Essex.
This is a full-time role working Monday to Friday (40 working hours per week) with a working-from-home option (to be discussed between you and your line manager once trained and confident within your role).