Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
We are looking to recruit two Customer Service Planners to join our team in Waltham Forest (E4 8TD), based at our Osprey House Hub.
Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.
General
The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments including exchanges, maintenance and new connections.
Our client, a forward-thinking Engineering technology company, is currently recruiting for an Service Coordinator to join their coordination team on a permanent basis.
Our client is looking for an Audio-Visual Service Coordinator to coordinate all their Audio-Visual Service Contracts whilst live and provide a high level of support and organisation of the engineers.
Work as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis.
While everyday day will offer a different challenge your core responsibilities will be to:
This role requires you in the office Monday - Friday, 8:45am to 5:15pm.